Return & Refund Policy
We want you to be satisfied with your purchase. If you are not completely happy, you may request a return or refund under the conditions below.
1. Return Eligibility
- Items can be returned within 30 days of delivery for a refund.
- Shipping and handling fees are non-refundable.
- Returns are accepted if the product is damaged, defective, or incorrect due to our error.
2. Non-Returnable Conditions
- Products damaged after delivery due to misuse or improper handling
- Issues not related to product quality
- Customized or made-to-order blinds (unless there is a quality issue)
- Requests made after the 30-day return period
Note: Please carefully confirm your measurements before placing an order. Customized products cannot be returned for sizing errors.
3. How to Request a Return
- Email us at service@ankodablinds.com within 30 days of receiving your item
- Provide a description and photos of the issue
- Wait for return authorization and instructions
4. Return Requirements
- Items must be in original packaging
- Packaging must not be torn or damaged
Once we receive and inspect the returned item, we will process your refund.
5. Order Cancellation
- Orders can be canceled within 24 hours for a full refund
- Orders cannot be canceled after 24 hours
6. Special Situations
Wrong Size:
- Please use a metal tape measure for accurate sizing
- If we made a sizing error, we will arrange a replacement or adjustment at our cost
- Size tolerance of ±2 inches is considered acceptable
Color Differences:
- Colors may vary due to lighting, display screens, and production batches
- Returns are not accepted for color differences
Change of Mind:
- Returns are not accepted once the order has been processed
7. Return Shipping
Free Return Shipping (We Cover Costs):
- Wrong item sent
- Damaged upon arrival at the destination
- Product has clear defects
Customer Pays Return Shipping:
- Ordered wrong item
- Product does not meet expectations
Return shipping costs depend on the carrier you choose.
No restocking fee will be charged for returns.
8. Refund Processing
- After receiving the product, refunds will be issued to the original payment method
- Processing time: 3–10 business days
- Most refunds are completed within 7 business days
Please note that banks and payment providers may require additional processing time.
- Shipped or customized products are not eligible for refunds (unless defective)
- Used or opened items are not eligible for refunds
9. Contact Us
If you have any questions or need assistance, please contact us at:
Please email us to obtain the correct return address before sending any items back.